SHIPPING POLICY
We offer free shipping within the continental United States (lower 48) for all orders of $49.95 or more, all orders of $74.95 and more to Canada and Internationally for orders of $100 or more with the exception of certain fragrances which require special handling. All other orders will be charged a shipping fee based on final ship weight and destination of the product. Orders are shipped FOB New York, NY. Delivery to the lower 48 states typically takes two (2) to four (4) business days from the shipping date to be delivered. Please allow for additional shipping time for deliveries to Hawaii and Alaska. International delivery times average 7 - 10 business days. We strive to process all orders within one business day of acceptance. Tracking is provided on all shipments.
We realize that international shipping from the US can be expensive. In order to ease the burden on our overseas clients, we now offer $ 12.95 flat rate international no frills shipping.
Free / No Frills shipping terms: Shipping method for "free shipping" and "no frills shipping" will be lowest cost with tracking available to destination. This may impact delivery times described above. Title transfers immediately on shipment and no insurance is provided. This means we do not guarantee delivery and not will provide any refunds or replacements for products not received or damaged in shipment when the "free shipping" or "no frills" delivery method is selected at checkout. No Frills International Shipping may take up to 3 weeks for delivery.
Third party shipping insurance is available for all orders at checkout. We will not provide refunds or replacements on items lost or damaged in transit that are shipped without insurance.
International Shipping terms: CIP (with above free shipping exclusions). Any taxes, duties or other charges due to destination authorities are payable by the receiver.
Note: To help eliminate fraud, we only ship to credit card billing addresses. If your ship to and billing addresses do not match, please email admin@keratresse.com after placing an order to assure shipment is routed correctly.